AUSTRALIAN FREIGHT
The Black Custom Co offers free freight via Australia Post for domestic orders over $100. Track parcels from https://auspost.com.au/mypost/track/#/search
$15 Flat Rate - orders under $100
The Custom Co offers free freight via Australia Post for orders over $100. Track parcels from https://auspost.com.au/mypost/track/#/search as above.
Additional Information
Australia Post delivers to metropolitan areas within 2-3 business days. Rural areas should take no more than 5 business days.
If no-one is present to receive delivery, a card will be left notifying of a pick-up location (usually the local post office). If the package is not collected from the pick-up location within two weeks then it is returned to Black Custom Co. If this happens then re-sending the package to you is at your expense which is inclusive of incorrectly supplied addresses. As such, we highly recommend that the parcel be addressed to a residence or workplace where a receiver is always available.
To prevent the scenario where a parcel is sent back to us unclaimed it is absolutely imperative to please keep a very close eye on your tracking number and to contact us on 0413808864 or theblackcustomco@gmail.com as soon as possible if the transit of your parcel exceeds the quoted times, you notice anything unusual or the tracking number does not work.
For more details on Australia Post deliveries please contact them directly on 13 76 78.
INTERNATIONAL FREIGHT
The Black Custom Co uses Australia Post for all international deliveries. A flat fee of $30 freight will be applied to all international orders. Please note, we do not pay import duties or taxes.
Registered Post generally delivers within 7-15 working days to international metropolitan areas.
If you prefer tracking information and faster delivery from Australia Post, then we recommend upgrading to Express Post
Express Shipping
Express Post Track your parcel from http://auspost.com.au/track with the tracking number. Express Post generally delivers within 3-7 business days to international metropolitan areas.
We urge customers who wish to receive their parcels by a specific date to select Express Post as their preferred method.
Additional Information
Parcels returned unclaimed are subject to the same rules as domestic orders and are sent back at your expense. Please be aware that this can be quite expensive and as such, keeping a very close eye on your tracking number is highly advised. If you cannot view any tracking past a week, we recommend googling your national courier and checking the tracking number on their site as the standard post option for a majority of countries are under Registered Post and untrackable on Australia Post's website.
The duration of time a parcel is kept at a post office solely depends on the carrier and regulations within your country. We ask that you contact us as soon as possible if you notice anything strange that cannot be solved on your national courier's site on blackcustomco@gmail.com so that we may further look into it for you.
Orders to some countries may incur Customs or other charges. As these charges are based on your country's postal regulations, BCC has no control over these charges, cannot advise what they will be, and is not liable for them. Please contact your country’s postal service for more information.
Please note that BCC is not liable for parcels lost internationally. It is your responsibility to track your parcel directly with your country’s postal service.