AUSTRALIAN FREIGHT

 

The Black Custom Co is committed to customer satisfaction. Should your full priced item not fit or suit then you are welcome to an exchange or refund. 

Please note: All sale and clearance purchases are final and are not eligible for refund or exchange.

If you wish to discuss an issue prior to return please contact The Black Custom Co via email at theblackcustomco@gmail.com or phone on 0413808864

RETURNS & EXCHANGES POLICY

 

  • Return must be within 14 days of purchase
  • Original freight fees are not refundable
  • Item must be in as-new condition with original packaging and labels
  • Exchanges and refunds are only available online.

FREIGHT CHARGES

 

Within Australia

  • Replacements for incorrect or faulty products are sent at our expense
  • Exchanges and refunds are returned to us at your expense
  • Exchanges of purchases for different sizes will require an additional freight charge if the original order value is below $50
     

International

  • Return must be within 21 days of purchase
  • Original freight fees are not refundable
  • Item must be in as-new condition with original packaging and labels
  • Exchanges and refunds are only available online and cannot be processed in-store
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